RETURNS AND EXCHANGE POLICY

1. RETURN & EXCHANGE ELIGIBILITY

Customers may request a return or exchange for eligible products subject to the conditions below.

To qualify for a return or exchange, products must:

• Be unused, unworn, unwashed, and in original condition.
• Include all original tags, labels, packaging, accessories, and protective materials.
• Not show signs of wear, use, damage, alteration, washing, or handling beyond reasonable
  inspection.
• Be submitted within the applicable return period specified under this policy.

Tailor & Finch reserves the right to refuse returns or exchanges that do not meet eligibility requirements.

2. RETURN PERIOD

Return or exchange requests must be submitted within [7–14] calendar days from the date the order is delivered.

Requests submitted after the return period expires may not be accepted.

The return eligibility period begins from the confirmed delivery date recorded by the shipping provider.

3. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

For hygiene, product integrity, operational, or commercial reasons, certain items cannot be returned or exchanged.

Returns and exchanges will not be accepted for:

• Worn products
• Used items
• Washed products
• Damaged items after delivery
• Products missing original tags or packaging
• Altered, customized, or personalized products
• Gift cards or promotional items, where applicable
• Products identified as non-returnable at the time of purchase
• Final sale, clearance, promotional, discounted, or outlet products, unless required by applicable law.

Tailor & Finch reserves the right to determine whether returned items satisfy return conditions following inspection.

4. CONDITION OF RETURNED PRODUCTS

Returned products must be received in their original saleable condition.

Items may be rejected if:

• Signs of wear are identified.
• Odors, stains, makeup marks, perfume residue, damage, or contamination are present.
• Tags, labels, protective materials, or original packaging are missing.
• Product condition differs from the original dispatched condition.

If returned products fail inspection, Tailor & Finch reserves the right to refuse the return and return the item to the customer.

5. RETURN REQUEST PROCESS

Customers requesting a return or exchange must follow the process below.

Step 1 – Submit Return Request

Customers must contact Tailor & Finch  Customer Support within the applicable return period and provide:

• Order number
• Customer details
• Product information
• Reason for return or exchange
• Supporting photographs where requested

Step 2 – Return Review

Tailor & Finch will review the request and determine eligibility under this policy.

Additional information or images may be requested before approval.

Step 3 – Return Authorization

If approved, return instructions and return shipping information will be provided.

Products should not be shipped before return authorization has been issued.

Unauthorized returns may not be accepted.

Step 4 – Product Inspection

Returned products undergo inspection upon receipt.

Inspection includes verification of:

• Product condition
• Tags and packaging
• Eligibility compliance
• Return requirements

Step 5 – Resolution

Once approved, Tailor & Finch will
process:

• Refund   
• Exchange
• Store resolution where applicable

subject to this policy.

6. EXCHANGES

Customers may request exchanges for eligible products, subject to availability.

Exchange requests may include:

• Size changes
• Color variations
• Replacement of eligible product

Exchange approval remains subject to:

• Product availability
• Inventory levels
• Successful inspection of returned items

Tailor & Finch cannot guarantee stock availability for exchange items.

If replacement stock is unavailable, alternative solutions may be offered in accordance with this policy.

7. REFUNDS

Approved refunds will be issued using the original payment method used during checkout.

Refunds will not be issued through alternative methods unless otherwise required by law.

Refund processing begins only after:

• Return approval
• Product inspection
• Eligibility confirmation

Approved refunds may require approximately 14–21 business days to appear, depending on banking institutions and payment providers.

Actual processing times may vary.

8. PARTIAL REFUNDS

Tailor & Finch reserves the right to reduce refund amounts where returned products:

• Are incomplete
• Show signs of use
• Are missing components
• Have damaged packaging
• No longer meets the original sale condition

Where products fail eligibility requirements entirely, returns may be refused.

9. RETURN SHIPPING

Unless otherwise stated, customers remain responsible for return shipping costs.

Customers are responsible for:

• Return courier costs
• Packaging expenses
• Customs fees where applicable
• Duties imposed during return shipment

Original shipping charges paid during purchase are generally non-refundable unless required by applicable law.

10. INTERNATIONAL RETURNS

For returns originating outside GCC countries:

Customers remain responsible for:

• International return shipping fees
• Customs duties
• Import taxes
• Clearance fees
• Handling charges imposed by destination authorities

Tailor & Finch is not responsible for customs charges related to returned items.

11. DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

If customers receive:

• Damaged products
• Incorrect items
• Manufacturing defects

Customers should contact Tailor &
Finch promptly after delivery.

Customers may be requested to provide:

• Order details
• Product photographs
• Packaging images
• Supporting information

Tailor & Finch will review the matter and determine the appropriate resolution.

12. FAILED OR REFUSED DELIVERIES

Orders returned due to:

• Incorrect shipping information
• Delivery refusal
• Failure to receive delivery
• Unclaimed shipments

may be subject to additional shipping charges before re-dispatch.

Any applicable refund may be adjusted to reflect incurred operational or shipping costs where permitted.

13. RIGHT TO REFUSE RETURNS

Tailor & Finch reserves the right to reject returns or exchanges where:

• Policy conditions are not met
• Return periods have expired
• Product condition requirements fail inspection
• Fraudulent activity is suspected
• Product integrity has been compromised

Return decisions made following inspection remain final.

14. POLICY CHANGES

Tailor & Finch reserves the right to amend, modify, update, or replace this Returns & Exchanges Policy at any time.

Updated versions become effective upon publication on the website.

Customers are encouraged to review this policy periodically.

15. CONTACT

For return requests, exchanges, or policy related questions:

Email: info@tailorfinch.com

Customer Support: customer.support@tailordfinch.com