1. PRIVACY POLICY

1.1 General Information

This Privacy Policy sets out how Tailor & Finch collects, uses, processes, and protects your personal data when you access or use our website, place an order, or otherwise interact with us.

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

1.2 Data Controller

The data controller responsible for your personal data is: Tailor & Finch Powered by the Zedd Haytch Group LLC, United Arab Emirates (UAE)

For any queries regarding your personal data, you may contact us at: info@tailorfinch.com

 1.3 Personal Data We Collect

We collect and process personal data that you provide directly to us, as well as data collected automatically through your interaction with our website.

Personal data you provide includes, but is not limited to:

• Identification data, such as full name
• Contact details, including email address and telephone number
• Billing and shipping addresses
• Payment-related information (processed securely through third-party providers)
• Purchase history and transaction details
• Customer service communications and correspondence
• Account information, where applicable

We may also collect technical and usage data automatically when you browse our website, including:

• IP address and approximate location data
• Device information and browser type
• Operating system and platform details
• Browsing activity, including pages viewed and time spent
• Referral sources and website interaction data

1.4 Purpose of Processing

Your personal data is processed for the following purposes:

1.4.1 Order Processing and Fulfilment

To process, confirm, manage, and deliver your orders, including payment verification and shipping arrangements.

1.4.2 Customer Service

To respond to your inquiries, provide support, and manage communication related to your purchases or use of our services.

1.4.3 Account and Transaction Management

To manage customer accounts, maintain transaction records, and ensure proper order tracking.

1.4.4 Service Improvement

To analyse user behaviour, improve website functionality, optimize product offerings, and enhance overall user experience.

1.4.5 Security and Fraud Prevention

To monitor, detect, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

1.4.6 Marketing Communication

To send promotional messages, offers, and updates, only where you have provided consent or where permitted by applicable law.

1.5 Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• The necessity to perform a contract (such as fulfilling your order)
• Compliance with legal obligations
• Legitimate business interests, including fraud prevention and service improvement
• Your consent, where required (particularly for marketing communications and cookies)

 1.6 Data Sharing and Disclosure

We do not sell or trade your personal data under any circumstances.

However, we may share your data with carefully selected third parties where necessary for operational purposes, including:

• Payment service providers for secure transaction processing
• Logistics and courier companies for order delivery
• IT service providers and hosting partners
• Analytics and performance monitoring tools
• Marketing and advertising partners (only where consent is provided)

All third-party service providers are required to process personal data securely and solely for the purposes specified by us.

1.7 International Transfers

As part of providing our services internationally, your personal data may be transferred outside your country of residence.

Where such transfers occur, we take appropriate steps to ensure that your data is protected in accordance with applicable data protection standards.

1.8 Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including:

• Completion of transactions
• Compliance with legal, tax, and accounting obligations
• Resolution of disputes
• Enforcement of agreements

Once data is no longer required, it is securely deleted or anonymised.

 1.9 Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against accidental loss, misuse, unauthorized access, alteration, or disclosure.

These measures include secure servers, encryption technologies, restricted access controls, and continuous monitoring of our systems.

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

1.9.1  Payment Security

Protecting customer payment information and maintaining a secure shopping experience remain priorities at Tailor & Finch.

All payments made through the website are processed securely via Stripe, one of the world’s leading online payment platforms.

Payment information is transmitted using encrypted SSL (Secure Socket Layer) technology to help protect customer and payment information during transactions.

Security procedures may include:

• Payment authentication
• Fraud monitoring systems
• Verification procedures
• Issuer or bank authorization checks

Additional verification measures may be applied where required by payment providers or issuing banks.

As part of Tailor & Finch’s commitment to maintaining a secure shopping environment and preventing fraudulent activity, Tailor & Finch reserves the right to:

• Verify payment details
• Request additional information
• Suspend processing
• Cancel orders where irregularities, unauthorized activity, or fraud risks are identified

Tailor & Finch currently operates exclusively on prepaid online transactions.

Cash on Delivery (COD) is not available.

1.10 Your Rights

Depending on applicable data protection laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request the deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Request data portability where applicable

Requests relating to your rights may be submitted to: info@tailorfinch.com

1.11 Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect legal, technical, or operational changes.

Any updates will be published on this page with a revised effective date.

2. COOKIES POLICY

2.1 General Information

This Cookies Policy forms part of our Privacy Policy and explains how Tailor & Finch uses cookies and similar technologies when you access or use our website.

By continuing to browse our website, you consent to the use of cookies in accordance with this policy, unless you disable them through your browser settings. 

2.2 Use of Cookies

Cookies are used on our website to ensure proper functionality, improve performance, and enhance your overall shopping experience.

Cookies allow us to recognise your device and store certain information about your preferences or actions.

We use cookies for the following purposes:

• Enabling core website functionality, such as the shopping cart and checkout
• Maintaining secure user sessions
• Storing user preferences and browsing settings
• Analysing website traffic and user behaviour
• Improving website performance and navigation
• Delivering relevant marketing and promotional content

2.3 Categories of Cookies

Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be disabled. They enable key functions such as page navigation, secure checkout, and access to protected areas of the website.

Performance Cookies

These cookies collect information about how visitors use the website, including which pages are visited most frequently and whether users experience errors. This data is used to improve website performance and user experience. 

Functionality Cookies

These cookies allow the website to remember choices you make, such as language preferences, region selection, or previously viewed products, in order to provide a more personalised experience.

Marketing Cookies

These cookies are used to deliver advertisements and promotional content that are more relevant to your interests. They may also be used to measure the effectiveness of marketing campaigns and limit repeated advertisements. 

2.4 Third-Party Cookies

We may permit third-party service providers to place cookies on your device for purposes such as analytics, payment processing, advertising, and performance tracking.

These third parties operate under their own privacy policies and are responsible for their own cookie usage. 

2.5 Cookie Management

You may control or disable cookies at any time through your browser settings.

Most browsers allow you to:

• Block all cookies
• Delete existing cookies
• Set preferences for specific websites
• Receive notifications before cookies are stored

Please note that restricting cookies may affect the functionality of certain parts of the website, including checkout, account login, and saved preferences.

2.6 Consent

By continuing to use this website, you agree to the use of cookies as described in this Cookies Policy.

Where required by applicable law, consent will be obtained through a cookie banner displayed upon your first visit. 

2.7 Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in legal requirements, technology, or business operations.

Any updates will be published on this page with an updated effective date. 

2.8 Contact Information

For any questions regarding this Privacy and Cookies Policy, you may contact:

Tailor & Finch Email: info@tailorfinch.com